Skip to main content

Your Privacy

At JP Plan Management, we understand that the information you share with us is personal. We are committed to keeping it safe, using it only to support you, and handling it in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the NDIS Code of Conduct.

Our privacy commitment to you

  • We only collect the information we need to manage your NDIS plan and pay your providers.
  • We ask for your consent before sharing your information, and you can change your mind at any time.
  • We never sell your personal information.
  • All information is stored securely in Australia and is only accessed by staff who need it.
  • You can ask to see or correct the information we hold about you, free of charge.
  • If something goes wrong, we will act quickly and let you know if you could be affected.

Read our full Privacy Policy

Our Privacy Policy explains in detail what information we collect, how we use and protect it, and how to make a complaint.

View our full Privacy Policy (PDF)
View the Easy Read version (PDF)

We can also explain the policy to you or provide it in another format. Just ask.

Questions or concerns?

If you have a question about your privacy or would like to make a complaint, please contact us:

Email: contact@jppm.com.au
Phone: 0401 034 538
Post: PO Box 5433, Cranbourne VIC 3977
Online: Send us a message using our contact form

You can also contact the NDIS Quality and Safeguards Commission at any time on 1800 035 544, or the Office of the Australian Information Commissioner at www.oaic.gov.au.